Support center
We answer every email — usually within 24 h on weekdays.
support@sanva.tk
Email is preferred so we can track and attach logs.
In-app feedback
In-App Feedback
App → Profile → Help & Feedback. You can attach redacted logs.
Frequently asked
1. Is PosturePulse a medical device?
No. PosturePulse is an ergonomics awareness tool — not a medical device or diagnostic service. The app includes a full medical disclaimer. If you have a spinal condition, please consult a healthcare professional.
2. Does PosturePulse upload my photos?
Not by default. Photos are analysed on-device and EXIF data (GPS, device info, timestamps) is stripped immediately. Pro users can optionally enable cloud sync, which uses RLS-encrypted storage with automatic deletion of the original image after 30 days (grade and issue records are retained). You can turn this off or purge all photos at any time in Settings.
3. 3 scans a month on Free — is that enough?
It's enough to establish your posture baseline and start your first targeted exercise set. For weekly progress tracking, Pro (7-day free trial) is recommended.
4. How do I cancel my subscription?
iOS: Settings → Apple ID → Subscriptions → PosturePulse. Android: Play Store → Profile → Payments & subscriptions. Cancellation takes effect at the end of your current billing period; Pro access stays active until then.
5. Can I request a refund?
iOS: file at reportaproblem.apple.com. Android: open the order in Google Play. We honour Apple / Google refund policies.
6. How do I delete my account?
App → Profile → Account → Delete account. This cascades a deletion of all scans, posture photos (including cloud), prescription history, and account data. You can reach us within 7 days to recover; after that it's permanent.